Mile House East - Booking & Availability

 

 

Booking Conditions

Please read these carefully as they set out the terms of the contract that you will enter into when you make a booking with us. Please contact us if you have any questions.

Arrival and Departure 

Weekly bookings run from Friday to Friday. Short break stays generally run from Friday to Monday or Monday to Friday in low season, but may also be available in high season on a last minute basis. We do have some flexibility on enquiry.

On the day of your arrival, your cottage will be available from 4.00 pm. Please let us know if you will be arriving late so that we can arrange entry. On the day of departure, you must vacate your cottage by 10.00 am.

Payment 

All bookings are subject to written confirmation. A deposit is payable at the time of booking of 50% of the total rent. Once the deposit has been paid and the booking has been confirmed in writing by us, a binding contract will exist between us. Deposits are non-refundable unless we are unable to accept the booking. Bookings can also be made directly external booking sites, whereby you will be bound by their terms and conditions.

The full balance is due eight weeks before the arrival day. If this is not received timeously, we have the right to cancel the holiday and the deposit will be lost. We are not obliged to send reminders. For bookings made within eight weeks of the arrival day, the full rent must be paid immediately.

Our prices are inclusive and quoted in Pounds GB inclusive of VAT at the prevailing rate. Payment may be made by direct bank transfer, or through direct payment systems as dictated by external booking systems.

Occupancy 

Only the persons listed in the booking request, or notified to us and accepted by us afterwards, may stay in the property. The maximum occupancy of the property, as shown in our website, must not be exceeded. Bookings will not be accepted from groups of single persons under the age of 30 years without our prior agreement.

Cots and High Chairs 

We will provide a travel cot and/or high chair on request. However, please bring your own cot linen.

Pets 

Up to two well behaved dogs are permitted in the downstairs area of the house only. Dogs are not permitted in the bedrooms or on the furniture under any circumstances. Stairs gates can be provided upon request to assist with keeping dogs downstairs. We charge a supplement of £15 per pet upon booking and reserve the right to charge a penalty fee where dogs have been allowed upstairs/on furniture/in bedrooms contrary to the express booking conditions.

Smoking 

Smoking and vaping is not permitted within any part of the property.

Cancellation 

Once you have booked your stay with us and we have accepted your booking, our agreement is a legal contract and any deposit you may have paid is non-refundable. If you need to cancel, please contact us immediately and confirm it in writing.

For holidays cancelled by you, you will remain liable to us for payment of the total cost of the holiday. However, if we are able to re-let the accommodation, all monies paid in excess of the deposit will be refunded, less a £50.00 administration fee plus any shortfall in the rent achieved, taking into account that we may have to discount the rent to secure a booking quickly at short notice.

Insurance 

We strongly recommend that you obtain suitable holiday insurance to avoid any loss owing to cancellation.

Non-Availability 

We will only cancel your booking if your accommodation becomes unavailable for reasons beyond our control. In this unlikely event, we will attempt to offer you alternative accommodation. However, if this is not possible or unacceptable to you, we will refund all monies paid by you. Whatever the circumstances, our liability to you will not extend beyond a full refund. We shall not be responsible for any consequential loss.

Sub-Letting 

The accommodation must not be sub-let and the number of persons using the accommodation must not exceed the maximum number advertised and declared in the booking form.

Inspection and Maintenance 

We or our representatives shall be allowed access to the accommodation at any reasonable time for inspection or maintenance.

Damages and Breakages 

Please take good care of our accommodation. Whilst we employ housekeepers, guests are expected to leave the cottage in a neat and tidy fashion with all bins emptied and all dishes washed and put away. You are responsible and liable for any breakages which you cause to the accommodation or its contents. We do not normally charge for minor breakages, but you will be held responsible for repair or making good if we consider that the damage or breakage is significant. Please report any damage or breakages as soon as they occur to our housekeeper.

You will also report without delay any defects in the property or any breakdown of equipment or appliances therein. Arrangements for repair or replacement will be made as soon as possible.

Anti-Social Behaviour 

You agree not to act in any way which might cause disturbance to any neighbouring properties. If we consider that you have behaved anti-socially, irresponsibly, or have caused significant damage to the property or the property of others, we are entitled to terminate your let immediately without a refund.

Liability 

We do not accept any liability for any damage, loss, injury, sickness or inconvenience to any member of your party, or any vehicles or possessions belonging to any of them, howsoever caused, nor shall we be liable for any additional expenses incurred by you whether directly or indirectly caused by or arising from any aspect of your booking with is. Under no circumstances shall our liability to you exceed the amount paid by you to us.

Applicable Law 

When making a booking with us, you agree to comply with the above terms and conditions. In the event of a dispute, the laws of England and Wales shall apply and the English courts shall have jurisdiction.

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